READYKAAM PRIVACY POLICY

Last Updated: 26 April 2026

1. Introduction

ReadyKaam is a home services platform operating in Vadodara, Gujarat, India. We help customers connect with service professionals for home repair, maintenance and installation services. This Privacy Policy explains how ReadyKaam collects, uses, stores and protects personal information when you use our website, mobile applications and related services.

2. Information We Collect

Depending on how you use ReadyKaam, we may collect:

- Personal Details: Name, mobile number, email address and account information.

- Service Details: Service address, booking information, appointment preferences and details of requested work.

- Payment Information: Payment status, transaction references and related records. Payments may be processed by third-party payment providers.

- Verification Information: Identity and onboarding documents submitted by service professionals for verification.

- Technical Information: Device information, application usage, diagnostic data and necessary cookies.

- Communications: Customer support messages, feedback, complaints and service-related communications.

3. How We Use Your Information

We use personal information to:

- Create and manage user accounts.

- Process and coordinate service bookings.

- Connect customers with suitable service professionals.

- Verify service professional details and help maintain platform safety.

- Process payments, refunds and payment-related queries.

- Send booking confirmations, OTPs, appointment updates and service notifications.

- Respond to complaints and customer support requests.

- Detect fraud, investigate suspicious activity and improve platform security.

- Improve our website, application and service experience.

- Meet applicable legal and regulatory requirements.

4. Sharing of Information

ReadyKaam does not sell personal information to third parties.

We may share relevant information with assigned service professionals to fulfil bookings, payment providers to process transactions, technology and communication providers to operate our services, and authorised authorities when required by law.

Information is shared only as reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.

5. OTP and Account Security

ReadyKaam may use OTP verification to authenticate users or confirm certain activities. Never share an OTP with an unauthorised person. We will take reasonable steps to protect accounts, but users must also safeguard their devices and login details.

6. Call Masking and Communication

Where supported, ReadyKaam may use call masking to help protect customers' and service professionals' personal phone numbers. Phone calls, SMS, email, WhatsApp or in-app messages may be used for booking coordination, verification, updates and support. Availability depends on the relevant technical services.

7. Payments and Refunds

Online payments may be processed through third-party providers, including Razorpay when enabled. Payment providers may process information under their own terms and privacy policies. ReadyKaam may retain transaction references and payment status for reconciliation, customer support and legal compliance.

ReadyKaam does not ask users to disclose their UPI PIN, card PIN or banking password to staff or service professionals.

8. Cookies and Technical Data

Our website may use cookies and similar technologies to maintain functionality, remember preferences, improve performance and understand website usage. You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain booking and payment records, resolve disputes, prevent fraud and comply with applicable legal requirements. Retention periods depend on the type of information and its purpose.

10. Data Security

ReadyKaam takes reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse or disclosure. However, no online system can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of eligible personal information. You may also raise concerns about how your information is handled. Certain records may need to be retained where legally required or necessary to resolve legitimate claims.

12. Children's Privacy

ReadyKaam is not intended to independently collect personal information from children without appropriate authorisation where required by law. If you believe a child has provided personal information improperly, please contact us so we can review the matter.

13. Third-Party Services

ReadyKaam may rely on third-party services for payment processing, maps, hosting, messaging, analytics and other operational functions. Those services may have their own privacy policies and terms. Users should review the relevant third-party policies where applicable.

14. Changes to This Policy

We may update this Privacy Policy when our services, practices or legal requirements change. The revised policy will be published on this page with an updated revision date. Where required by law, we will provide additional notice or obtain consent.

15. Contact Us

For privacy questions, requests or complaints, contact ReadyKaam:

Business Name: ReadyKaam

Website: https://readykaam.in

Email: help@readykaam.in

Phone: 02269622431

Office Address: Shop No. 28, Pushti Smruti Plaza, Opp. Panigate Police Chowki, Near Suryanagar, Waghodia Road, Vadodara, Gujarat – 390019.

16. Acceptance

By using ReadyKaam, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is legally required for a particular data-processing activity, it will be handled in accordance with applicable law.

END OF PRIVACY POLICY