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• READYKAAM REFUND & CANCELLATION POLICY

Last Updated: 26 April 2026

1. Introduction

Welcome to ReadyKaam – Vadodara, Gujarat ka trusted home services platform.

ReadyKaam customers ko verified service professionals ke saath connect karta hai, jisse customers electrician, plumber, AC service, appliance repair, carpenter, painting, POP work, PVC ceiling aur other available home services book kar sakte hain.

Yeh Refund & Cancellation Policy batati hai ki booking cancel karne, appointment reschedule karne aur refund request karne ke rules kya hain.

ReadyKaam platform use karke aap is policy ke applicable terms ko accept karte hain.

2. Booking Cancellation by Customer

- Customer service professional ke booking accept karne se pehle cancellation request kar sakta hai.

- Booking accept hone ke baad cancellation service status, cancellation reason aur applicable charges par depend karega.

- Agar customer booking cancel karna chahta hai, toh ReadyKaam App, website ya customer support ke through request kare.

- Agar service professional abhi tak dispatch nahi hua hai aur work start nahi hua hai, toh eligible cases mein cancellation charge nahi lagega.

- Agar professional customer ke location par pahunch chuka hai ya kaam start ho gaya hai, toh applicable visit charges ya completed work ka payment dena pad sakta hai.

- Emergency, genuine personal circumstances ya exceptional situations ko ReadyKaam case-by-case review kar sakta hai.

3. Cancellation by ReadyKaam or Service Professional

Agar assigned service professional unavailable hai, appointment par nahi pahunch sakta, ya service provide karna possible nahi hai, toh ReadyKaam customer ko inform karke rescheduling ya cancellation mein help karega.

Agar customer ne advance payment kiya hai aur service provide nahi hui, toh eligible amount applicable refund process ke according return kiya jayega.

ReadyKaam suitable replacement professional arrange karne ki koshish kar sakta hai, lekin replacement ki availability guaranteed nahi hai.

4. Appointment Rescheduling

Customer appointment reschedule karne ke liye ReadyKaam support se contact kar sakta hai.

Rescheduling professional ki availability, service category aur appointment schedule par depend karegi. Agar professional already visit kar chuka hai ya service work start ho gaya hai, toh additional charges applicable ho sakte hain.

5. Refund Eligibility

Refund request ko following situations mein review kiya ja sakta hai:

- Payment deduct ho gaya lekin booking confirm nahi hui.

- Same booking ke liye duplicate payment ho gaya.

- ReadyKaam ya assigned professional ki wajah se service provide nahi ho paayi.

- Eligible advance payment ke baad booking cancel ho gayi aur service perform nahi hui.

- Customer se galat amount charge hua ya transaction mein verified error mila.

- ReadyKaam review ke baad kisi other genuine situation mein refund approve karta hai.

Har refund request booking details, payment status, cancellation reason aur available evidence ke basis par review ki jayegi.

6. Non-Refundable Situations

Following situations mein full refund guaranteed nahi hai:

- Service successfully complete ho chuki hai.

- Professional ne agreed service ka kuch ya poora work complete kar diya hai.

- Customer ne service scope change kiya hai aur additional work ya charges agree kiye hain.

- Customer ki unavailability ya incorrect address ke kaaran visit unsuccessful hua.

- Applicable visit charges ya completed work ke charges pehle se communicate kiye gaye the.

- Refund request mein incorrect information ya fraudulent claim paya gaya.

Agar service quality, incomplete work ya incorrect billing ki genuine complaint hai, toh customer support case ko review karega. Eligible cases mein appropriate resolution, rework ya partial/full refund consider kiya ja sakta hai.

7. Refund Processing Time

Approved refunds original payment method, eligible wallet balance ya applicable payment process ke through return kiye ja sakte hain.

- Online payments ke refunds payment gateway aur bank processing par depend karte hain.

- Refund processing time payment provider, bank aur transaction method ke according vary kar sakta hai.

- Refund approve hone ke baad customer ko available communication channel ke through update diya ja sakta hai.

- Refund request submit karne se refund automatically approve nahi hota.

ReadyKaam refund status verify karne aur eligible cases mein resolution provide karne ki koshish karega.

8. Advance Payment and Online Payment

Agar booking ke liye advance payment required hai, toh payment karne se pehle customer ko applicable amount aur available payment terms check karne chahiye.

Online payments Razorpay ya kisi other enabled payment provider ke through process ho sakte hain.

Payment successful hone ke baad booking confirmation aur transaction details check karein. Payment deduct hone ke baad booking confirm na ho, toh customer support se contact karein.

ReadyKaam kabhi bhi customer se UPI PIN, card PIN ya banking password share karne ke liye nahi kahega.

9. Service Complaints and Disputes

Agar customer ko service quality, incomplete work, unexpected charges, cancellation ya refund se related problem hai, toh customer ko booking ID aur relevant details ke saath ReadyKaam support ko contact karna chahiye.

ReadyKaam available information review karke fair resolution provide karne ki koshish karega.

Service professional ke saath direct disagreement hone par bhi customer ReadyKaam ke available support channels ka use kar sakta hai.

10. How to Request a Refund

Refund ya cancellation request ke liye humein contact karein:

Email: help@readykaam.in

Phone: 02269622431

Request mein yeh details provide karein:

- Customer name aur registered mobile number.

- Booking ID.

- Payment transaction ID, agar applicable ho.

- Cancellation ya refund ka reason.

- Relevant receipt ya supporting information, agar available ho.

Apna OTP, UPI PIN, card PIN ya banking password kabhi share na karein.

11. Policy Changes

ReadyKaam zarurat ke according is policy ko update kar sakta hai. Updated version website ya application par publish kiya jayega, jisme Last Updated date revise ki ja sakti hai.

Customer ko booking karne se pehle applicable cancellation aur refund terms check karne chahiye.

12. Contact Us

Refund, cancellation, payment ya booking-related assistance ke liye:

ReadyKaam – Your Trusted Home Service Partner

Vadodara, Gujarat, India

Email: help@readykaam.in

Phone: 02269622431

Website: https://readykaam.in

ReadyKaam ka objective transparent booking, fair communication aur reliable customer support provide karna hai.